Aged Care Specialist Officers now available via video chat

A woman in a yellow sweater and an older man in a blue shirt are sitting at a wooden table with a laptop open. The woman is typing on the laptop and both are smiling, engaging in a pleasant conversation. They are indoors, with a window showing a garden in the background.

If you need support to make decisions about aged care for yourself or someone you care for, Aged Care Specialist Officers can help. They can:

  • provide in-depth information on different types of aged care services
  • check if you’re eligible for government-funded services
  • refer you for an aged care assessment
  • help you appoint a representative for My Aged Care
  • provide financial information about aged care services
  • connect you to local support services.

Appointments are free and available in person in many Services Australia service centres, or through video chat. Video chat appointments are a great option if you can’t get an in-person appointment near you.

To book an appointment call Services Australia’s Aged Care line on 1800 227 475 or visit a service centre.

You can find more information about Aged Care Specialist Officers on the Services Australia website.

To apply for an aged care assessment or find out more about accessing aged care services:

Let's change aged care, together

Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.

The changes mean older Australians will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.

To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.

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The Department of Health and Aged Care acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.