Be aware of aged care scams

September 2024 A woman with short black hair and glasses is sitting at a table in front of a laptop, talking to a man with a bald head. They are engaged in a conversation in a professional setting, seated around a table with laptops open.

A woman with short black hair and glasses is sitting at a table in front of a laptop, talking to a man with a bald head. They are engaged in a conversation in a professional setting, seated around a table with laptops open.

We are aware of scammers who are pretending to be aged care providers. They are targeting older people and their families and stealing their money.

Here are some tips on how to protect yourself:

Always check who's contacting you. Don't click on links, share personal information or transfer money unless you're sure it's your aged care provider.
If you get a suspicious call, text or email, call your aged care provider directly using a number you have found yourself to confirm it's them.
Before you send money, call your provider to confirm you have the correct bank account details.
If something feels wrong, stop the transaction or conversation right away. Contact your aged care provider to confirm or ask someone you trust for help.

If you think you've been scammed, report it. Tell the police and contact your bank immediately. You should also report the scam to ScamWatch and ReportCyber.

Learn more about scams on the My Aged Care website.

Let's change aged care, together

Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.

The changes mean Older people will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.

To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.

Be aware of aged care scams

Let's change aged care, together

Subscribe to our aged care newsletters and mailing lists