How to prepare for the 3G network shutdown
From 28 October 2024, major telecommunication providers will switch off their 3G networks. All devices relying on a 3G network will be affected. This includes personal medical or alert alarms.
If you, or someone you care for, uses a personal medical or alert alarm connected through the 3G network, check if your device will be affected at 3Gclosure.com.au.
If your device is affected, you will need to upgrade before 28 October. To do so:
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contact your aged care provider who will support you through this process
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speak to My Aged Care on 1800 200 422 if you need more assistance.
Learn more about the 3G network switch off, including frequently asked questions.
Let's change aged care, together
Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.
The changes mean Older people will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.
To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.