Latest complaints report on home care services 

The image features a close-up of an elderly woman with glasses, smiling warmly. To the left, there is a gradient blue-purple background with the text, "Complaints about aged care home services – Insights for people receiving care," along with the logo of the Australian Government Aged Care Quality and Safety Commission.

The Aged Care Quality and Safety Commission has released its latest complaints about aged care services report. It is the Commission’s second complaints report, this time sharing insights from complaints received about aged care home services.

This report is for people receiving services through Home Care Packages and the Commonwealth Home Support Programme.

A good complaints process is essential, so people receiving care and their representatives can raise issues. It also helps providers make improvements.

The report includes information on:

  • home services

  • the role of the Aged Care Quality and Safety Commission

  • your rights and what to expect from your provider

  • aged care quality standards

  • how to get help and raise concerns

  • how complaints are resolved

  • case studies and tips for people receiving care.

Read more about complaints about aged care services on the Commission’s website.

Let's change aged care, together

Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.

The changes mean Older people will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.

To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.

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The Department of Health and Aged Care acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.