Outcomes of the third Sector Pulse survey

A high-level summary infographic showing results from the Aged Care Sector Pulse Survey.

The Aged Care Sector Pulse Survey is an opportunity for aged care providers and workers to provide feedback on their experience with reform implementation and preparedness.

The third Aged Care Sector Pulse Survey was open for 3 weeks in October 2023. We received 1,389 responses. Most respondents were aged care providers or workers, including:

  • 39% aged care managers
  • 23% nurses
  • 13% aged care workers
  • 13% care or case managers

We had responses from people in every state and territory and from major cities, and regional and remote areas.

We value every comment received and thank everyone who took the time to respond. The results help us improve how we implement changes to aged care.

What we heard

The main concerns included:

  • provision of timely advice
  • not getting clear and concise information with the level of detail needed to plan and prepare for change
  • a high administrative burden
  • the pace and volume of change.

What we're doing

We are committed to providing better support for changes to aged care. Actions we’ve taken to address feedback include:

  • updating the aged care reform roadmap which includes consultation periods and planned events; this will help providers understand what's coming and also how to get involved

  • identifying opportunities to increase volunteering across aged care which will help to address concerns of attracting and retaining workforce

  • regular updates in our weekly provider newsletter Your Aged Care Update

  • a new newsletter for the workforce Working in Aged Care Update

  • improvements to guidance materials for workers

  • increasing our engagement with local networks, channels and groups.

Many of these actions were underway based on feedback from our previous survey. It was positive to see that the findings from this survey reflect some improvement.

The Aged Care Sector Pulse Survey happens twice a year, with the next survey opening in July 2024.

Download infographic as PDF

Aged Care Reforms Sector Pulse Survey, October 2023. We heard from 1,389 people, 71% were aged care providers or workforce. 39% Aged Care Managers, 23% Aged Care Nursing Professionals, 13% Aged Care Workers, 13% Care/Case Managers or Administration. Services: 46% Home Care, 32% Residential Care, 9% Flexible Care, 13% Other. 86% provide services in one state/territory. Locations: 37% Major city, 39% Regional area, 18% Remote area, 6% Very remote area. Key Themes: Administrative burden, overwhelmed providers, workforce issues, information seeking, learning and support networks, reform communications improving. High-level summary of the results found in the Aged Care Sector Pulse Survey.

Let's change aged care, together

Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.

The changes mean Older people will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.

To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.

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