Recommendations for the Aged Care Quality and Safety Commission

A younger man is assisting an older man using a walker in a cozy, well-lit living room. They are both smiling warmly, showcasing a moment of care and support.

An independent capability review has considered whether the Aged Care Quality and Safety Commission (the Commission) has what it needs to effectively regulate the aged care sector.

The review will help make sure:

  • aged care services meet Quality Standards and are accountable

  • people can access high-quality aged care

  • older people, their families and carers have a way to raise complaints and concerns about aged care services.

The report includes 32 recommendations to strengthen the Aged Care Quality and Safety Commission. The Australian Government has accepted all the recommendations. These include:

  • a new organisational structure

  • increased data capability and digital infrastructure

  • improved complaint resolution processes

  • enhanced role and independence of the Aged Care Quality and Safety Advisory Council.

Work has already started on implementing the recommendations.

Visit Aged Care Quality and Safety Commission capability review for more information.

Let's change aged care, together

Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.

The changes mean Older people will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.

To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.

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The Department of Health and Aged Care acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.