Results of the latest Consumer Pulse Survey

31 January 2024

The Aged Care Reforms Survey is an opportunity for older people, their families and carers to provide feedback on their knowledge of the aged care reforms. This gives us insight into your perspective and how we can best inform you about the changes to aged care.

The survey was open for responses from 4 October to 8 December 2023. Thank you for the time you have taken to respond.

We received 629 responses.

• 25% from older people receiving aged care support at home

• 30% of respondents were a family member or informal carer of an older person

• of those who responded, 82% were over 55 years old

• the 65 to 74 year old age category was the best represented at 28%.

What we heard

The aged care reforms you are most aware of are:

• the wage increase for aged care workers
• 24/7 registered nurses in aged care homes
• Aged Care Star Ratings.

You are less aware of:

• the Council of Elders
• aged care providers with specialised service offerings
• the Aged Care Taskforce.

You have also told us that you are:

• likely to share information about the aged care reforms with others
• seeking more information on aged care access, in-home care changes and funding
• prefer to receive information through government websites
• moderately confident about the changes to aged care.

What we’re doing

Your feedback will inform our approach on how we can better inform older people, their families, and carers about aged care reforms.

The actions we are taking to address this feedback include:

• Developing more communication products about the aged care reforms that you are less aware of.
• Make more information available on access, funding and in-home aged care changes.
• We will repeat the Aged Care Reforms Survey for older people on a bi-annual basis in 2024.

We hope to hear from you in the first 2024 survey opening this February. The survey link will be shared on the Aged Care Engagement Hub.