Results of the latest Consumer Pulse Survey

An older lady typing on her laptop

The Aged Care Reforms Survey is an opportunity for older people, their families and carers to provide feedback on their knowledge of the aged care reforms. This gives us insight into your perspective and how we can best inform you about the changes to aged care.

The survey was open for responses from 4 October to 8 December 2023. Thank you for the time you have taken to respond.

We received 629 responses.

  • 25% from older people receiving aged care support at home

  • 30% of respondents were a family member or informal carer of an older person

  • of those who responded, 82% were over 55 years old

  • the 65 to 74 year old age category was the best represented at 28%.

What we heard

The aged care reforms you are most aware of are:

You are less aware of:

You have also told us that you are:

  • likely to share information about the aged care reforms with others
  • seeking more information on aged care access, in-home care changes and funding
  • prefer to receive information through government websites
  • moderately confident about the changes to aged care.

What we’re doing

Your feedback will inform our approach on how we can better inform older people, their families, and carers about aged care reforms.

The actions we are taking to address this feedback include:

  • Developing more communication products about the aged care reforms that you are less aware of.
  • Make more information available on access, funding and in-home aged care changes.
  • We will repeat the Aged Care Reforms Survey for older people on a bi-annual basis in 2024.

We hope to hear from you in the first 2024 survey opening this February. The survey link will be shared on the Aged Care Engagement Hub.

Let's change aged care, together

Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.

The changes mean Older people will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.

To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.

Subscribe to our aged care newsletters and mailing lists

Sign up for regular updates on changes to aged care, open consultations and news for aged care providers.


The Department of Health and Aged Care acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.