Star Ratings for aged care homes now available
Star Ratings for aged care homes are now available through the ‘Find a provider’ tool on the My Aged Care website.
Star Ratings allows you to compare the quality of aged care homes.
Residential aged care homes receive an overall Star Rating and ratings against four sub-categories: Compliance, Residents’ Experience, Staffing and Quality Measures.
Star Ratings helps older people in residential aged care, and their families and carers, to understand how their service is performing and prompt conversations with their provider about their plan for improvement, if needed.
The ratings are also an essential tool for those who are researching aged care home options and would like to find out about the quality of homes in their area.
Star Ratings have been designed in partnership with older people, their families, and carers, to ensure they are easy to navigate, transparent and informed by data.
Since October 2021 we have consulted widely with older people and their families through workshops, virtual sessions, surveys, user experience testing, and have also met with international experts.
Contact My Aged Care on 1800 200 422 if you require assistance accessing Star Ratings.
Let's change aged care, together
Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.
The changes mean older Australians will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.
To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.