We received your feedback on the Aged Care Quality Standards

Older and younger lady walking and talking

Since December 2021 the department has engaged widely with people across the aged care sector as well as older people, their friends, family and carers, as part of the review of the Aged Care Quality Standards and would like to thank those who participated and provided feedback.

The review of the Quality Standards is being undertaken in response to recommendation 19 of the Royal Commission into Aged Care Quality and Safety, to improve the quality and safety of care and services for older people accessing aged care across Australia.

A public consultation seeking views on the draft strengthened Quality Standards was held between 17 October and 25 November 2022.

Stakeholders were invited to provide feedback through a series of consultation activities including a webinar, survey, online focus groups and written submissions.

During the consultation period we engaged with more than 1,600 people including older people receiving care, their families and carers, providers and peak body representatives from across every state and territory.

We received a great response to the consultation activities, including:

  • more than 1,000 people attending the launch webinar, with a further 400 people later viewing the recording
  • more than 900 participants across 18 focus groups
  • 873 survey responses
  • 119 written submissions received.

The department thanks those who participated for their time and commitment, and for sharing their knowledge and insights.

A Consultation Summary Report detailing the consultation process and what we heard from stakeholders will be published in early 2023.

The findings from this public consultation period are currently being analysed and considered by the department. This will inform a revised draft of the Aged Care Quality Standards to be piloted with the sector in early 2023.

Feedback from the pilot will inform the final draft of the Quality Standards that will be incorporated into the new Aged Care Act. Find more information about the Aged Care Quality Standards on the Department of Health and Aged Care’s website.


Let's change aged care, together

Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.

The changes mean older Australians will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.

To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.

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The Department of Health and Aged Care acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.