Your right to quality residential aged care
Aged care homes are responsible for providing dedicated care time to all residents.
This means registered nurses, enrolled nurses, personal care workers and assistants in nursing must spend quality time with each resident so everyone receives the dedicated care they deserve.
The Aged Care Quality and Safety Commission oversees the quality of aged care services across Australia. They work to protect the health, safety and wellbeing of older people.
The Commission wants you to feel confident you're receiving safe, high-quality care and services that meet your individual needs.
If you're concerned about staffing or the care you're receiving in your aged care home, make a complaint online or call 1800 951 822.
Read more information about your rights.
Let's change aged care, together
Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.
The changes mean Older people will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.
To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.