Help us improve online aged care services

Audience: Older people, carers and families

Topic: Home care, Residential care, Diversity and inclusion, Access and navigation, Research and ICT

Location: Online

Time: About 1 hour

Contact name: Brian Schumacher

Contact email:

Further information

Older people, carers and family members are invited to express interest to take part in ongoing research to inform the design of aged care digital systems and services. This includes things like the My Aged Care website and portal.

We are particularly interested in hearing from people who either:

  • have recent experience in applying for, or supporting a loved one to apply for, aged care services for the first time
  • have recently changed, or are considering changing, your aged care services.

If you are interested in being part of this research, we want to hear from you.

Your involvement will help us improve aged care. We want to make it easier to find, access and navigate the aged care system.

What will the research involve

Research sessions may include:

  • interviews to better understand your experiences with aged care
  • testing sessions where you look at digital concepts or web pages and tell us your thoughts and reactions
  • asking you to navigate through website menus, sort information or help brainstorm ideas.

Sessions will run regularly until the end of 2024.

How to express your interest

Send an email with your name and contact details to

What happens next

  1. We’ll add you to a list of interested people.
  2. We may ask some follow-up questions to better understand your background and connection to the aged care system.
  3. When relevant research opportunities become available, we’ll be in touch to see if you can take part.
  4. We’ll then book and run the research activity with you.

You can opt out of the research at any point during the process.

Please note that participation in the research is unpaid.

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The Department of Health and Aged Care acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.