Home care - news and stories

  • The Aged Care Quality and Safety Commission has released its latest complaints report about aged care home services.

    17 June 2024

  • 2024 State and Territory Senior Australian of the Year recipients share their favourite things about ageing and what advice they would give to their younger selves.

    15 May 2024

  • In February 2024, in-home aged care providers participated in a series of online workshops to help refine the new Support at Home program. Read what we heard and find out our next steps.

    26 April 2024

  • The report by the Aged Care Taskforce has now been published and includes 23 recommendations.

    15 March 2024

  • Public consultation on the draft new Aged Care Act has been extended to 8 March 2024. Have your say and help shape Australia’s aged care system.

    14 February 2024

  • We have released a draft of the new Aged Care Act for feedback. You can get involved in our consultation by attending an in-person workshop, completing a survey online or over the phone, or sending us an email or letter.

    18 January 2024

  • If you need support to make decisions about aged care, Aged Care Specialist Officers can help you. You can now make an appointment in person or via video chat.

    14 December 2023

  • We are committed to delivering in-home aged care that will help older people, their families and carers. The new Support at Home program will be delivered in two stages to minimise disruption and ensure continuity of care.

    14 December 2023

  • If you have concerns or questions about the food and dining experience in aged care homes, you can now call a dedicated hotline.

    16 November 2023

  • The Continence Aids Payment Scheme (CAPS) covers some of the cost of products that help you manage incontinence. Find out about eligibility, how to apply and what you can claim.

    8 November 2023

  • Respite care is when someone else takes care of your loved one, so you can have a break. It’s available to support older people and their carers when they need it.

    16 October 2023

  • Dr Kay Patterson AO has always had a strong interest in issues affecting older people. Kay recently spoke at the National Press Club of Australia about what needs to be done to protect the rights and wellbeing of all Older people, and some of the challenges that still lie ahead. “We can build a better cultural inheritance for an ageing Australian and, in fact, we must.”

    17 August 2023

  • An inspiring intergenerational art exhibition is breaking down age barriers and creating images that capture the spirit of a generation.

    25 July 2023

  • A Consumer Advisory Body gives you another avenue to have a say in the quality of the care and services you receive, by providing feedback to those running your aged care service. Hear from Maggie, Jo and Jan as they talk about their experience on their advisory body.

    25 July 2023

  • The Aged Care Quality and Safety Commission has released a new fact sheet to help you understand your right to make choices about food and drink.

    25 July 2023

  • The latest results to the second Aged Care Sector Pulse Survey are in. The survey provides valuable insights into the sector’s adoption, preparedness and awareness of aged care reforms, their confidence in the reforms and their communication needs.

    14 July 2023

  • For more than 40 years, Danijela Hlis has supported people from culturally and linguistically diverse backgrounds through her work as an interpreter and translator. As a Member of the Council of Elders, she continues to support CALD communities and is passionate about making sure people’s needs are understood and met as changes are made to the aged care system.

    9 June 2023

  • The Australian Government has released the aged care reform roadmap to provide an indicative timeline for key reform elements. Our aim is to help the sector understand what’s coming, be involved in reforms and prepare for the changes ahead to improve aged care.

    9 June 2023

  • More than 1,100 people attended a webinar hosted by the department on 9 May 2023, to learn more about the details of the proposed new model for regulating aged care and receive an update on the new Aged Care Act.

    1 June 2023

  • In late 2022 we consulted widely on the strengthened Aged Care Quality Standards. Read about the insights and feedback we heard through this consultation.

    1 June 2023

  • We sat down with Emeritus Professor Valerie Braithwaite, Professor of regulatory studies at the Australian National University and member of our Expert Advisory Panel, to find out why strong relationships are the key to regulating aged care.

    25 May 2023

  • The National Aged Care Mandatory Quality Indicator Program gives aged care providers and government insight into how aged care homes are performing, and where improvement is required. On 1 April 2023 the QI Program expanded its focus to capture 6 new crucial areas of care.

    18 May 2023

  • My Health Record is a safe and secure place to save your health information online. It allows you and your healthcare providers to quickly and easily access information about your health including past test results, medications and treatments.

    18 May 2023

  • The Aged Care Quality and Safety Commission has released fact sheets to help you to know how to make changes to your food and dining experience and resolve any issues.

    18 May 2023

  • Professor John McCallum is passionate about making a difference to aged care. He has notched up more than 50 years working in ageing research, policy and advocacy. John is eager to improve the lives of older people, and says he sees his role in the Council of Elders as being someone to “help interpret the research” that underpins the reforms.

    12 May 2023

  • The department recently hosted a webinar to share information about the new quality indicators introduced in residential aged care on 1 April 2023.

    9 May 2023

  • We are seeking feedback on the details of the proposed regulatory model for aged care, and how it will be implemented.

    April 2023

  • We’ve been consulting with stakeholders across aged care to develop a regulatory model that will support the sector to deliver high quality care to older people in Australia and introduces a better way of monitoring providers.

    April 2023

  • Ms Anne Burgess AM has been appointed as the new Chair of the Aged Care Council of Elders for a period of 2 years. Anne has more than 40 years’ experience leading initiatives and organisations focused on social justice and understands the needs of older people.

    26 April 2023

  • If you are a family member or carer for an older person, you may be interested in new free online modules that provides practical and relevant information about aged care.

    19 April 2023

  • The department hosted a webinar about Residents’ Experience Surveys to help prepare residential aged care providers for the annual 2023 Residents’ Experience Surveys. A recording of the webinar and Q&As are now available.

    19 April 2023

  • Did you know that aged care providers must offer to set up a Consumer Advisory Body, for older people using their service? A Consumer Advisory Body gives you another avenue to have a say in the quality of the care and services you receive, by providing feedback to those running your aged care service. Your feedback on the quality of care and services that you receive is important.

    19 April 2023

  • A new booklet on reforming aged care in Australia is now available from the Department of Health and Aged Care website. The booklet is for older people and their carers and families who want to learn more about Australia’s aged care reforms and how they affect them. Read more to view or order a copy.

    19 April 2023

  • The Department of Health and Aged Care is seeking feedback from aged care volunteers, volunteer managers, and providers to shape the future of aged care volunteering.

    3 April 2023

  • 1 March 2023 marked 2 years since the final report from the Royal Commission into Aged Care Quality and Safety was tabled in Parliament, a critical milestone in the journey to restoring dignity to older people in Australia.

    21 March 2023

  • Services Australia now provides Aged Care Specialist Officers in 80 service centres nationwide, ensuring older people have the support they need when making important decisions about aged care.

    14 March 2023

  • The Serious Incident Response Scheme is designed to protect your rights to be safe and receive quality care. You can also contact the Aged Care Quality and Safety Commission directly with concerns regarding aged care incidents.

    14 March 2023

  • Sue McCann is passionate about making sure older people have choice and control over their aged care. With more than 40 years’ experience working in the aged care sector, Sue has valuable experience and insights to share as a member of the Council of Elders.

    14 March 2023

  • Do you provide unpaid care and support to a family member or friend? Carers Australia wants to hear about your experiences to improve services and support to carers across Australia.

    14 March 2023

  • The Aged Care Council of Elders are ready for a big year as the voice for older people in the aged care reforms. Find out what they’ve been up to and plans for the year ahead.

    27 February 2023

  • The Aged Care Quality and Safety Commission is involved in improvements to the Aged Care Quality Standards. Revision of the Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety.

    15 February 2023

  • A new factsheet on food and dining is now available for people living in residential aged care, their family members and advocates.

    15 February 2023

  • During October and November this year, we consulted with a wide range of people from across the aged care sector on the review of the Aged Care Quality Standards. We received your feedback and will be sharing a consultation summary report in early 2023.

    21 December 2022

  • The department surveyed people in the aged care sector, to measure the level of awareness of the aged care reforms. Read more about the outcomes of this survey, and how we will use the findings to improve the way we communicate about the reforms.

    20 December 2022

  • Find out what the new Code of Conduct for Aged Care and the extension of the Serious Incident Response Scheme to in-home services may mean for you.

    16 December 2022

  • Boost your confidence using online tools and apps, and learn how to stay safe online, with free online courses for Older people through the Be Connected initiative.

    14 December 2022

  • The Australian Government is committed to delivering a reformed in-home aged care program by 1 July 2024. If you currently receive support from Commonwealth-funded in-home aged care programs, learn what the new program will mean for you.

    13 December 2022

  • Consultations are now open for the National Dementia Action Plan. Have your say and help build a dementia-inclusive society.

    1 December 2022

  • We received detailed submissions on draft legislation for a new Code of Conduct for Aged Care. Here is what we heard through this process.

    24 November 2022

  • In August and September 2022, the Department of Health and Aged Care undertook workshops with a small number of people with lived experience of dementia, and people caring for people with dementia to inform the National Dementia Action Plan public consultation paper.

    16 November 2022

  • More than 140 stakeholders responded to the consultation paper and over 80 participated in a forum to help inform implementation of the Aged Care On-site Pharmacist measure.

    16 November 2022

  • We’re working to improve aged care for Australians. Here are some of the highlights from the last few months.

    8 November 2022

  • Val Fell is a fierce advocate for the rights of Older people, and she can now add the Medal of the Order of Australia to her impressive list of accomplishments.

    8 November 2022

  • More than 135 people participated in consultations and co-design workshops to improve access to assistive technology and home modifications. Read a summary of these consultations.

    June to August 2022

  • Read the feedback provided by stakeholders from across the care and support sector that informed the development of the Code of Conduct for Aged Care.

    4 October 2022

  • Almost 4,000 people attended a webinar to hear about the reforms to in-home aged care, the proposed regulatory model, and the new Aged Care Act. Read about our next steps.

    30 September 2022

  • The Aged Care Quality Standards are being urgently reviewed in line with the recommendations of the Royal Commission into Aged Care Quality and Safety. In May 2021 an independent evaluation of the Aged Care Quality Standards was undertaken.

    27 September 2022

  • My Aged Care in-person service rollout update

    14 September 2022

  • Masonic Care’s CEO Jackie Howard and GM Katie Cooley sat down with the Aged Care Communications team to talk about how business improvement funding transformed the experiences of residents and staff.

    23 December 2021

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The Department of Health and Aged Care acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.